When you’re in the market for a new home, there’s a lot of things that can go wrong as far as damages and wear and tear is concerned. Unless you’re purchasing a newly built home, those problems can cost a lot of money in a short amount of time which could leave you with bills piling up unexpectedly.
To avoid this stressful ordeal, many times a home warranty will be provided in the closing agreement if the seller doesn’t want to go through the hassle of replacing or repairing parts of the home that are sold with it. These warranties provide some peace of mind for the buyer so that they can build up some of their savings before the warranty expires.
What are home warranties and is Home Warranty of America an excellent company to go through for a financial safety net? We’ll be going over both of these questions in this article. You’ll be able to determine whether this company is the right home warranty service for you and your needs.
What Is Home Warranty of America and How Does It Work?
Home Warranty of America is a home warranty company that works with customers to reduce the cost of repairing or replacing essential items in their homes. These items may vary, but the most common appliances that fall under a category like this would be things like”
Mainly, if it’s going to cost a lot of money to repair, you’ll likely want a warranty on it. Many times the home warranty comes as a part of a closing deal to protect buyers from old water heaters and other units in the house that may die in the next couple of years. It gives them the option to have it replaced when it goes out and thus provides a better deal when they’re buying.
Home Warranty of America provides 13-month warranties regardless if you’re purchasing, selling or just in need of a safety net that you can fall back on in case the inevitable happens. Depending on how much you want to spend, you’ll have a variety of options available to you so that you know you will have coverage should something finally break down.
How To File A Claim With Home Warranty Of America
If you do find yourself dealing with an appliance that is going through mechanical failure of some degree or another, you would call up Home Warranty and explain the situation. Typically the representative that you’re speaking with will confirm that the appliance in question is covered by the plan that you’re currently on before continuing with the call.
Once the appliance has confirmation, your customer service representative will find the nearest service technician to take care of the issue. Home Warranty of America only works with local technicians and specialists, so you’re guaranteed a local company that’s close by to make the process easier.
Once both you and the customer service representative agree on a date, you’ll need to have the service fee available by the time that your technician arrives and can assess the damages. Your technician will then contact the Home Warranty of America, and they will go over the costs of repairing versus the costs of replacing.
After they have reached an agreement, they’ll cover part of the cost for the new part or appliance to install in your home, and that’s it. Usually, this whole process takes less than a week to have done, but circumstances that can delay this process may rise and make the wait a little longer.
What Makes Home Warranty of America Unique
One of the big pluses with Home Warranty of America is that they have services available all year long, including holidays and weekends and their call services are available all hours of the day. While they may not be able to have a technician come over at all hours of the day and night, they can get the ball rolling in getting someone scheduled to begin to your house.
Another thing that makes Home Warranty of America stand out is their ability to let you customize your pricing plan to meet your needs. While the added options will cost you more money, it is worth the combined effort to have peace of mind about your appliances and systems.
Home Warranty of America offers different levels of pricing depending on your needs for your home and budget. Their premier plan starts at $44.62 a month and includes coverage on things like your heating units like your furnace, ducts, plumbing issues, water heaters, and electrical systems to name a few.
For just about ten dollars more, you can get everything covered by the premier plan, and you’ll get coverage on Air conditioning as well as a comprehensive coverage plan for over thirty different items that aren’t typically covered by home warranty plans. They also include a toilet replacement service that works up to $500.00.
They also provide optional coverage items that you can add onto your subscription, including a GreenPlus coverage which will replace covered appliances and systems with Energy Star-rated products that qualify under your plan. This information means that you’ll be able to save more on your energy bills every time an old appliance dies out.
There is an added $100.00 or $75.00 fee for using their services to have a technician come to your house to assess and work on the problem that you’re dealing with. These technicians communicate with the company as to what is causing your appliance or system to fail, and then the company decides on if that item qualifies with your home plan.
Choosing the higher service fee will lower the monthly rate amount on your bill, but it will require you to have that money available whenever a technician is on their way over to your house. While you can’t help it when things break down, Home Warranty of America provides videos and tips on how to maintain your equipment to reduce the chances of breaking down.
(Other Warranty of America Reviews)
Home Warranty of America has seen many complaints over the years, so many in fact that the Better Business Bureau cannot give this business a rating because of all of the negative reviews left on their profile page. Even on Yelp the best score that they’ve managed to get is a one and a half star rating.
The most significant complaints are that for the cost of having the service, the company doesn’t cover much of anything on the house. If a washer breaks down while still under warranty, customers find that it’s nearly impossible to get a straight answer regarding their claim, or that their claims suddenly disappear and representatives are unable or unwilling to help.
On top of claims disappearing, if technicians are sent out to identify the problem, most of the repairs or replacements end up being paid out of pocket, and Home Warranty never covers the cost of any of the repairs. When a customer tries to dispute it, HWA ends up throwing a legal loophole over them that they can’t get out of.
Understandably this has caused a lot of outrage among a good percentage of their customers, and while there seem to be one or two happy customers out of the mess of complaints, Home Warranty doesn’t sound like a reasonable company to go through if you want some financial safety net.
How It Compares
Unfortunately, Home Warranty of America isn’t the only company that has seen some extensive bad reviews on their pages. When you’re shopping for warranty service, it’s a good idea to do your homework regarding which company will cover the things you need it to cover without costing you more money and time than what’s necessary.
America's First Choice Home Club
Fortunately, we have found a company known as America’s First Choice Home Club that excels in customer service and satisfaction on their consumer report page and their page on the Better Business Bureau has a B rating. On their website, they have a detailed layout of their plans and the appliances and home units covered on each tier.
It seems that their prices are based on certain factors, and you can request a free quote from the company to see if their services fit in your budget. According to many reviews left on their consumer reports page, their rates are much more affordable than most companies, but since affordable is a relative term, it would be a good idea to check first.
Unfortunately, this is a factor that Home Warranty of America has over America’s First Choice, as their prices are listed out despite your situation with the option to add services for an added fee. They may have the advantage here, but America’s First Choice customer reviews say it all.
They get back to you on time, and they don’t lose your claims or refuse to cover what you have been paying to get included. This is the best alternative that’s had high ratings and remains consistent with their responses to customer complaints.
Selected Home Warranty
Another good choice in home warranty plans is Select Home Warranty which offers you deals and signup bonuses when you choose to work through them. They have programs that can match a budget without hassle, starting as low as $25.00 a month to subscribe to their services. That’s $20.00 less than Home Warranty of America advertises.
They’ve been rated best in service two years in a row with Home Warranty Review’s website and have a four and a half star rating on consumer affairs accredited website which means they have been getting great reviews and feedback.
This knowledge sets Select Home Warranty apart compared to Warranty of America when it comes to choosing a company to work with. Not to mention that like Warranty of America, Select Home Warranty does work with locals, but they make sure that the process is affordable as much as they can.
Knowing this information can give potential customers the peace of mind that this company will help them with their problems if they arise and Select Home Warranty also claims that there are not limited to the number of claims that you can put in, and each coverage comes with free roof coverage.
There will be a $75.00 service fee that will be charged to you when a technician needs to come by and check on a product. However, it’s a flat fee that doesn’t change unlike with Home Warranty of America where you could be charged $100.000 or $75.00. Overall, this company seems to be reasonably consistent with how it treats its customers and their reviews.
What We Think
If you’re looking for a good warranty service for your home and it’s appliances, it’s more advisable to stay away from Home Warranty of America for these services. It’s apparent by both the Better Business Bureau and by customer complaints left on online reviews. Instead, if you’re offered a warranty as apart of the closing deal, see if you can’t negotiate who through.
If you can, do some research into which company would best suit your needs and the budget overall. If you aren’t able to negotiate a company and you are stuck with Home Warranty of America, save as much as you can until the subscription is finished. Then go with a company that will meet your needs.
You don’t have to tolerate a company who doesn’t value its customer base, and it’s evident that Home Warranty of America is that kind of company with the types of reviews that were displayed on their pages. Instead, find a company that will value your business and will take care of your home needs so you can spend time relaxing rather than worrying.